Support Center

When you can't log into Canvas: Students

Last Updated: Jun 22, 2017 04:01PM PDT

Are you able to see the Canvas login page?

South's Canvas login page can be found at http://southseattle.instructure.com or http://canvas.southseattle.edu. If you need help logging in for the first time, view Logging into Canvas for the first time. The South Seattle login page looks like this:

south seattle Canvas login page

Are you certain that your course uses Canvas?

You will not be able to log into Canvas at South until you register for at least one course that uses Canvas. Note that not all instructors use Canvas, and even some online and hybrid courses use other platforms. Please contact your instructor to confirm that the course will be taught using Canvas.

Are your user name and password correct?

If you have tried logging in using the correct combination of your SID and password (see Logging into Canvas for the first time), and you receive an "Invalid username or password" error, you may need to try resetting your password.

Canvas login page with invalid username or password error

To reset your password, you will need to know at least one of the email addresses attached to your Canvas account at South. By default, your account is created with the same email address that is attached to your registration profile. You can go here to check your registration profile.

Follow these instructions to reset your Canvas password.

Keep in mind that you will receive an email to reset your password, and it may take a few minutes for the email to arrive in your inbox. Don't forget to check your spam filter for the password reset email.

If you are still having problems:

Please contact the eLearning office for additional help. You can request help by clicking the "Contact Us" link on this page, or by using any of the other methods listed under that link.


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